Frequently Asked Questions & Answers for Students
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| Q. I am a new student what is my eLearning username and default password? |  |
- Your eLearning username is your Student ID Number located on your Student Identification Card just below your name.
- For students who have never received a password reset your default password is FL@ddmmyy.
- If you cannot find your Student ID Number please contact Student Affairs.
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| Q. What is FL@ddmmyy? | |
- The combination of characters represent your first name and last name initials in upper case (FL), followed by the @ sign then your Date of Birth (ddmmyy)
- Example for John Brown born 21/05/81 the default password would be JB@210581
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| Q. I cannot remember my password and the default password does not work, what should I do? | |
- Go to https://ssrpm.cavehill.uwi.edu
- Click the “Reset Password” button
(This service requires previous enrolment for the SSRPM)
OR- Sit at a computer in one of the Micro Labs.
- At the Windows login prompt press Alt+ CTRL+ Del
You may need to log off the previous user to access the login prompt - Enter your user name (student ID number)
- Select forgot my password
- Answer your secret questions when prompted at the next window
OR- Send a password reset request to ITServiceDesk@cavehill.uwi.edu
- Password reset requests via email will ONLY be accepted from your mycavehill.uwi.edu account.
- Unfortunately, it is against our policy to transmit password details to an external email account e.g. Gmail, Yahoo, Hotmail etc...
OR- Visit the IT Service Desk Booth with your Student ID card between the hours Monday – Friday 8:00 A. M. – 8:00 P.M. and Saturdays 9:00 A.M.– 5:00 P.M.
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| Q. Why do I get invalid login or password expired? | |
- By policy your password will automatically expire every 90 days after registration.
- You are therefore required to change your network password every 90 days.
- Failure to change your network password every 90 days would result in an invalid login.
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| Q. Can I have my password reset over the telephone? | |
- To avoid the possibility of impersonation passwords will NOT be reset over the telephone.
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| Q. Can I have my password reset by emailing the request? | |
- Send a password reset request to ITServiceDesk@cavehill.uwi.edu
- Password reset requests via email will ONLY be accepted from your mycavehill.uwi.edu account.
- Unfortunately, it is against our policy to transmit password details to an external email account e.g Gmail, Yahoo, Hotmail etc...
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| Q. Can I reset my expired password using a computer in one of the Micro Labs? | |
- Sit at a computer in one of the Micro Labs.
- At the Windows login prompt press Alt+ CTRL+ Del
You may need to log off the previous user to access the login prompt - Enter your user name (student ID number) and the expired password.
- You will receive a prompt that your password has expired, click OK.
- Enter and confirm your new password.
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| Q. How do I access the mycavehill.uwi.edu email system? | |
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| Q. How can I reset my password before it expires? | |
- Go to https://ssrpm.cavehill.uwi.edu and click on the "Reset your password" link.
- Please note this service requires previous enrollment with SSRMP; you cannot enroll with an expired password.
OR- Sit at a computer in one of the Micro Labs.
- Login to the computer using your current username and password.
- Once logged on press Alt+ CTRL+ Del then select Change my password.
- Enter your old password then enter and confirm your new password.
- Once your password is about to expire within 14 days each time you login a warning will appear, you can change your password at the warning prompt.
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| Q. What is SSRMP? | |
- SSRMP is the online Cave Hill Password Management (CHPM) service. This program will help you reset your password if you have forgotten it. https://ssrpm.cavehill.uwi.edu
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| Q. I entered a wrong password now my account is locked what should I do? | |
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| Q. I registered for a course but I am not seeing it on eLearning? | |
- Verify that you were indeed registered for the course through CHOL.
- Ensure your enrollment has not been canceled due to outstanding fees.
- Synchronization between CHOL and eLearning has not occurred, recheck in one (1) hour.
- We invite you to submit your query via email to ITServiceDesk@cavehill.uwi.edu, please include the following information: your Student ID# , the Course Code and Reference Number (CRN).
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Frequently Asked Questions & Answers for Faculty
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| Q. I do not know my campus network login, what should I do? | |
- As faculty if you do not have a campus network login credential, contact the Human Resources Department.
- Members of faculty who require temporary login credentials (e.g. temporary staff or staff from affiliated institutions) should have their Head of Department send a request to myelearning@cavehill.uwi.edu
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| Q. I forgot my password what should I do? | |
- Allow your AA/Secretary to call the IT Service Desk directly to request the reset on your behalf.
- Allow your AA/Secretary to log an incident via http://helpdesk.cavehill.uwi.edu on your behalf.
- Allow your AA/Secretary to send an email to the itservicedesk@cavehill.uwi.edu to request reset on your behalf.
- Call the IT Service Desk from a campus telephone line directly to have a password reset.
Note: Account information is not given to callers from external telephone lines. - Visit the IT Service whit your Staff ID card to have a password reset.
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| Q. How can I reset my expired password? | |
- When your password has expired you can reset your password using Office Outlook Web Acccess at https://mail.cavehill.uwi.edu
- Once the page has loaded follow the steps below.
- Enter your user name and current password.
- Ensure “I want to change my Password after logging on” is selected.
- Now click the Log on button.
- You will then be prompted to enter and confirm your new password.
OR- Sit at a computer on campus.
- At the Windows login prompt press Alt+ CTRL+ Del
You may need to log off the previous user to access the login prompt. - Enter your user name (staff ID number) and the expired password.
- You will receive a prompt that your password has expired, click OK.
- Enter and confirm your new password.
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| Q. I entered a wrong username and password combination more than 3 times now my account is locked what should I do? | |
- Account locks are temporary; you could wait for half hour and try again with the correct username and password combination.
- If you cannot remember the correct username and password combination request a password reset.
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| Q. I am assigned to a course but I am not seeing it on eLearning? | |
- Submit your query via email to myelearning@cavehill.uwi.edu, please include the following information: your Staff ID#, the Course Code and Reference Number (CRN).
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